Overview
These Terms & Conditions apply to your use of the Nest & Nook website and to any purchases made through it. By browsing the site or placing an order, you agree to these terms.
Nest & Nook is a New Zealand business and these terms are governed by New Zealand law.
Products & Pricing
- All prices are shown in New Zealand Dollars (NZD) and include GST unless stated otherwise.
- We work to ensure product descriptions, imagery, and pricing are accurate, but occasional errors may occur.
- Colours and finishes can vary slightly depending on screens, photography, and handmade production.
- If we discover a significant pricing or listing error, we may cancel or pause the order and contact you before proceeding.
Orders & Payment
- Submitting an order is an offer to purchase. We reserve the right to accept, decline, or cancel an order where necessary.
- Payment is processed securely through approved payment providers such as Stripe.
- Your order is confirmed once payment has been successfully processed and you receive confirmation from us.
Shipping & Delivery
Delivery timing and costs are explained in our Shipping & Delivery page. Delivery estimates are provided in good faith, but delays outside our control can occur.
Returns & Refunds
Our approach to returns, exchanges, and refunds is set out on the Returns & Refunds page, which forms part of these terms.
Consumer Rights
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law.
Site Use & Accounts
- You agree not to misuse the site, interfere with its operation, or attempt unauthorised access.
- If you create an account, you are responsible for keeping your login details secure and up to date.
- All website content, branding, imagery, and copy remain the property of Nest & Nook or our licensors unless stated otherwise.
Liability
To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website or from delays or failures outside our reasonable control.
Where the law implies guarantees or obligations that cannot be excluded, those protections continue to apply.
Changes & Contact
We may update these terms from time to time by publishing a revised version on this page.
If anything here needs clarifying, please contact us.