The Basics
Nest & Nook (“we”, “our”, “us”) is committed to protecting your personal information. This page explains what we collect, how we use it, and how we keep it safe when you browse our site, create an account, or place an order.
We handle personal information in line with the New Zealand Privacy Act 2020 and the Information Privacy Principles.
What We Collect
Depending on how you use the site, we may collect:
- Contact details such as your name, email address, phone number, and delivery address.
- Account details such as your login information and order history.
- Order and payment details needed to process purchases. Card payments are handled by Stripe and we do not store full card numbers.
- Website usage data such as pages viewed, products browsed, device type, and browser information.
- Messages you send us through email or our contact form.
How We Use It
We use personal information to:
- process and deliver orders;
- communicate with you about purchases, deliveries, returns, or your account;
- provide customer support;
- send marketing emails only where you have chosen to receive them;
- improve our website, product offering, and customer experience; and
- prevent fraud, protect security, and meet legal obligations.
Who We Share It With
We do not sell your personal information. We only share it with trusted providers where that is necessary to operate the business, for example:
- payment providers such as Stripe;
- courier and shipping partners;
- email and communications providers; and
- analytics or technical service providers who help us run the site.
Cookies
We use cookies and similar technologies to keep the site functioning, remember preferences, understand site usage, and improve performance. You can manage cookie preferences through your browser settings.
Your Rights
Under New Zealand privacy law, you can request access to or correction of personal information we hold about you.
You can also opt out of marketing emails at any time by using the unsubscribe link in those emails or by contacting us directly.
Data Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. That includes secure website connections and working with reputable third-party providers for payment processing and infrastructure.
Questions
If you have questions about this policy or want to request access to your information, please get in touch or email hello@nestandnook.co.nz.
If you have a privacy concern that we cannot resolve, you can contact the Office of the Privacy Commissioner at privacy.org.nz.